Technical Program Manager, Rack Install, Central Operations

Company: Amazon
Location: Herndon
Posted on: April 3, 2026

Job Description:

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting capacity delivery — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Do you enjoy working in a face paced, changing, and innovative environment? Do you love working on data center hardware and machine learning racks? Are you someone who wants to directly impact the speed at which AWS deploys new capacity for our customers? The Central Operations Install team is looking for someone who enjoys managing highly complex, cross functional initiatives from inception to closure while working backwards from our customers. What you will own: This TPM role will work with engineering, service and supply chain teams across multiple organizations to support the on-boarding of new data center capacity. This role will drive initiatives that improve the throughput of new scaling capacity with a focus on driving increased available customer capacity through defect identification and mitigation. This role will work with new ML/server/storage/network hardware types. This role will contribute to business north star goals, and own input goals at the team level. Who we are: The CentralOps Install team. We are a team that provides technical support and defines the installation workflows for the global operations business within AWS data centers. Our vision is to ensure that work driven into AWS Data Centers is safe, secure, serviceable, supportable and highly available for customers. Key job responsibilities - Manage multiple projects and tasks while effectively influencing, negotiating, and communicating with cross-organizational business partners. - Collaborate with key stakeholders across multiple organizations to problem solve, influence technical roadmaps and drive business outcomes. - Design processes, analytical solutions and software requirements that improve and scale capacity delivery. - Prepare proposals with narratives and analysis that drive decision making at the leadership layer. - Deep dive defects and extract and analyze data to identify trends while establishing and measure success criteria. - Be the Operational Voice (represent the Data Center Technician). - Develop and maintain standards for Data Center Operations Teams. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - 3 years of technical product or program management experience - 2 years of software development experience - 3 years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience with data analysis tools such as Excel, Pivot Tables, SQL, Tableau, etc. - 3 years of working directly with engineering teams experience - Experience using SQL Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, OH, Hilliard - 127,100.00 - 172,000.00 USD annually USA, VA, Herndon - 127,100.00 - 172,000.00 USD annually USA, WA, Seattle - 127,100.00 - 172,000.00 USD annually

Keywords: Amazon, Aspen Hill , Technical Program Manager, Rack Install, Central Operations, IT / Software / Systems , Herndon, Maryland