Branch Manager - Operations
Company: Penske Logistics
Location: Jessup
Posted on: May 18, 2024
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Job Description:
Position Summary: At Penske, one of our core services is our
ability to provide an excellent level of customer experience and
satisfaction for our truck rental & leasing, contract maintenance,
and repair services customers across 750 locations in the US and
Canada. Penske's successful operations are driven by our regional,
district, and branch location leaders. This role will provide
leadership for the Branch and will work with the District Manager
to create and execute our business goals and assure that those
goals are met by coordinating the efforts of each department. You
will monitor results and redirect efforts where necessary to affect
a profitable and smooth running branch. This role will work with
current customers to ensure a positive customer experience
including problem resolution and any related customer satisfaction
activities. This position has direct responsibility for the Branch
staff and will collaborate with District staff members on a regular
basis. You will be a part of the solution to ensure our
organizations competitive edge. Qualified candidates for this role
will have at least 5 years of combined sales and leadership
experience including ensuring customer satisfaction. Must have
prior experience with monitoring and impacting P&L, complete
asset life cycle management, and planning for annual business plan.
This position will be located at the Penske facility at 8685
Washington Blvd. Jessup, MD 20794. Major Responsibilities: • Talent
Management - Branch associate engagement including collaboration
among functions, problem resolution, & coaching and developing
associates. • Customer Experience - Satisfactory VOC scores and
customer retention rates. Includes any account management
activities. • Operations Management - Ensuring that the Branch
meets district goals including any involvement with Fleet / Assets
management. • Financial / P&L Management - Branch P&L
performance. • Other projects as assigned by the manager.
Qualifications: • Bachelor's Degree preferred. If no degree,
equivalent work experience is required. • 5 years of combined
experience in sales and management is required • Must have
intermediate level of skills with the following: -Asset Management
-Finance & P&L Management -Talent Management -Sales-must be
familiar with deal strategy • Experience with managing customer
satisfaction is required • Must have prior experience with
monitoring and impacting P&L, complete asset life cycle
management, and planning for annual business plan. • Strong
communication skills, both written & verbal are required • Regular,
predictable, full attendance is an essential function of the job •
Willingness to travel as necessary, work the required schedule,
work at the specific location required, complete Penske employment
application, submit to a background investigation (to include past
employment, education, and criminal history) and drug screening are
required. Physical Requirements: The physical and mental demands
described here are representative of those that must be met by an
associate to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. The associate
will be required to read; communicate verbally and/or in written
form; remember and analyze certain information; and remember and
understand certain instructions or guidelines. While performing the
duties of this job, the associate may be required to stand, walk,
and sit. The associate is frequently required to use hands to
touch, handle, and feel, and to reach with hands and arms. The
associate must be able to occasionally lift and/or move up to
25lbs/12kg. Specific vision abilities required by this job include
close vision, distance vision, peripheral vision, depth perception
and the ability to adjust focus. Penske is an Equal Opportunity
Employer Job Category: Operations Management Job Family: Operations
Address: 8685 Washington Blvd. Primary Location: US-MD-Jessup
Employer: Penske Truck Leasing Co., L.P. Req ID: 2401548 Date
posted: 05/16/2024
Keywords: Penske Logistics, Aspen Hill , Branch Manager - Operations, Executive , Jessup, Maryland
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